polonia Legal Notice

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform, polonia, is available only in territories where the applicable legislation permits online gaming. Users are responsible for verifying that their access and use of polonia comply with the laws of their own jurisdiction before they deposit funds or enter any games.

This notice sets out the legal boundaries of our service, our commitments to data protection, and the jurisdiction-restricted nature of our operations. We operate transparently under the laws of the jurisdictions in which we are permitted to conduct business. We do not operate in restricted territories, and we ask all users to confirm their eligibility before using our platform.

If you have legal questions about our service, our data practices, or your eligibility to use polonia, please contact our legal team using the channels detailed below. This page outlines our core legal position; for detailed policies covering specific scenarios, see our Terms and Conditions and Privacy Policy.

Service Availability and Jurisdiction Restrictions on polonia

Our platform operates only in jurisdictions where online gaming is permitted under local law. We actively restrict access from territories where online wagering is prohibited. If you attempt to access polonia from a restricted jurisdiction, our system blocks your account and returns any funds to your registered payment method.

We focus our service on Southeast Asia, with particular emphasis on Indonesia. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta all have access to our full platform, including live casino tables, sportsbook markets (Liga 1, Piala Indonesia, Champions League), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our payment infrastructure supports eight Indonesia-region methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank virtual accounts.

Outside our service territories, we do not operate. We do not accept registrations from prohibited jurisdictions, and we do not process deposits or withdrawals from accounts originating in those territories.

Account Eligibility and Registration on polonia

To open an account on polonia, you must meet the following criteria: you must be at least the age of majority in your jurisdiction; you must not be a resident of any jurisdiction where online gaming is prohibited; you must provide accurate personal information; and you must declare that you are not subject to any legal restriction preventing your use of online gaming platforms.

During registration, we collect your full name, date of birth, national ID number, email address, and phone number. We use this information to verify your identity, check for duplicate accounts, and comply with anti-money-laundering regulations. If any information is false or misleading, we reserve the right to close your account and forfeit any balance.

We do not permit minors, individuals in restricted jurisdictions, or persons on sanctions lists to maintain accounts on polonia. If we discover that an account holder does not meet our eligibility criteria, we close the account immediately and return any remaining balance to the registered payment method.

Data Protection and Privacy on polonia

We protect your personal data using industry-standard encryption (SSL/TLS) and secure server infrastructure. Your account password is hashed and salted—we never store passwords in plain text. Your payment method details are encrypted and never displayed in plain form after submission.

We share your data only with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and compliance authorities where legally required. We do not sell your data to third parties, and we do not use your information for marketing purposes without your explicit consent.

Our detailed privacy practices are outlined in our Privacy Policy. If you have specific questions about how we handle your data, how long we retain it, or your rights to access and deletion, please contact our data protection officer using the contact details below.

Data retention

We retain your account data for seven years after closure or final transaction, as required by financial regulations.

Encryption standard

All data in transit uses TLS 1.2 or higher. Server data is encrypted at rest using AES-256.

Access requests

You may request a copy of your personal data by contacting our support team with proof of identity.

Deletion requests

We honor deletion requests for non-regulatory data; compliance records are retained per legal obligation.

Our Commitments and Legal Obligations on polonia

We commit to operating our platform fairly and transparently. All game results are generated using certified random-number generators (for slots and other algorithmic games) or are broadcast live from licensed dealer studios (for live casino tables). Results are never manipulated, delayed, or altered after settlement. Once a result is published and your account balance is updated, that settlement is final and immutable.

We comply with all anti-money-laundering regulations in our service jurisdictions. We verify your identity before permitting deposits above certain thresholds, and we monitor account activity for suspicious patterns. If we detect potential money laundering or fraudulent use, we report to the relevant authorities and may close your account.

We settle all disputes involving game results, payment processing, or account access according to our Terms and Conditions. If you believe a result was incorrect or a payment was not processed, contact our support team with details of the transaction. We investigate disputes and respond within standard business windows—typically a few hours to one business day.

Legal Inquiries and Contact Information

If you have legal questions about our service, our compliance practices, or our jurisdiction status, you may contact our legal team via email at [email protected]We respond to legal inquiries in English and Indonesian within two to five business days.

For general customer support (account access, deposit questions, withdrawal delays), use our in-app chat, email support, or phone line. For specific legal or compliance matters, direct your inquiry to our legal department email above.

We maintain detailed records of all account activity, settlements, and disputes. If you are involved in a legal proceeding and require documentation of your account history, contact our legal team with a formal request and proof of authority (court order, solicitor's letter, etc.). We respond to valid legal requests within the timelines set by applicable law.

Changes to This Legal Notice

We may update this legal notice from time to time to reflect changes in applicable law, our service area, or our operational practices. We announce material changes via email to all registered users and by updating this page. Your continued use of polonia after such changes constitutes your acceptance of the updated terms.

If you do not agree with any changes, you may close your account and request a withdrawal of your balance at any time. We process withdrawal requests within standard payment windows—typically subject to verification to two hours for e-wallet withdrawals (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and one to two hours for bank withdrawals (mobile banking, local payment, online payment, e-wallet) on business days.

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