poloniaPrivacy Policy

This page describes what we collect when you use polonia and how we keep that data protected. We collect information necessary to operate your account, process your deposits and withdrawals, verify your identity for compliance, and respond to your support requests. Our data handling follows industry standards: we use encryption in transit, secure storage at rest, and limited access by our team members only when needed to serve you.

We share your data only with third parties essential to our service: payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification providers (for KYC compliance), and fraud-detection services. We do not sell your data to advertisers, data brokers, or marketing firms. Your personal information stays within our ecosystem unless we are legally required to disclose it.

Your rights under this policy include: access to your stored data, correction of inaccurate details, deletion of your account and associated records (subject to legal retention requirements), and the ability to object to certain types of processing. Contact us to exercise any of these rights, and we will respond within standard business windows.

What Data We Collect on polonia

We collect the following categories of information when you use polska:

• Account registration: your full name, email address, date of birth, national ID number, and phone number. We ask for these to create your account and verify your identity.
• Payment information: details of your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet) linked to your profile. We do not store your card numbers or wallet passwords—only the confirmation that your payment method is registered to you.
• Activity logs: records of every deposit, stake, result, and withdrawal. These logs include timestamps, amounts, game types, and outcomes.
• Device and network information: your device type (Android phone, iPhone, desktop), your IP address, browser type, and network connection details. We collect this for fraud detection and to optimize our platform's performance.
• Support communications: emails, chat messages, and call recordings when you contact our support team. We retain these to resolve issues and improve our service.
• Verification documents: photos of your national ID, passport, or utility bills. We collect these for KYC (Know Your Customer) compliance and store them securely until you request deletion or our retention period expires.

We do not collect information you do not provide to us. We do not buy data from brokers or third parties about your browsing habits, purchase history, or other offline activities.

How We Use Your Data on polonia

We use your collected data for the following purposes:

• Account management: creating and maintaining your account, allowing you to deposit and withdraw funds, and managing your player balance.
• Verification and compliance: verifying your identity, confirming your payment method is in your name, and complying with anti-money-laundering and Know Your Customer regulations.
• Transaction processing: processing your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts; settling your game results; and processing your withdrawals.
• Fraud detection: analyzing your activity patterns, device information, and payment history to detect suspicious behavior and protect your account from unauthorized access.
• Customer support: responding to your emails, chat messages, and calls; troubleshooting technical issues; and resolving disputes.
• Platform improvement: analyzing aggregated, anonymized data to understand how players use polska and to optimize our platform's performance.
• Legal compliance: complying with court orders, regulatory requests, or law-enforcement inquiries.

We do not use your data for marketing, profiling for advertising, or any purpose beyond what is listed above.

Third Parties We Work With

Our operations rely on the following categories of third-party processors:

Payment processors

We partner with online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet operators, as well as mobile banking, local payment, online payment, and e-wallet for virtual-account management. These parties handle your payment method confirmation and transaction routing.

Identity verification

We use third-party KYC providers to verify your national ID and address documents against official records during account setup and withdrawal requests.

Fraud detection

We employ fraud-detection services that analyze your transaction patterns, device information, and IP addresses to identify suspicious behavior and protect your account.

Cloud hosting

Our servers and databases may be located outside Indonesia. These hosting providers are contractually bound to the same data-protection standards we apply.

Customer support tools

We use third-party platforms to manage support tickets, emails, and chat. Your support messages are processed through these systems under our data-protection agreements.

All third parties we work with are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow these parties to use your data for their own marketing or commercial purposes.

How We Protect Your Data on polonia

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. Your account is protected by authentication—only you (with your email and password) can access your account.

Our databases are secured in isolated environments with restricted access. Only our support and compliance teams can view your personal data when necessary to serve you. We do not grant engineers or other staff access to your data without a specific operational need.

We maintain regular security audits and update our systems to address known vulnerabilities. However, no system is completely immune to compromise. If we discover a breach affecting your data, we will notify you via email within the timeframes required by applicable law.

How Long We Keep Your Data

We retain your data for as long as your account is active and for a period thereafter to comply with anti-money-laundering regulations and resolve potential disputes. Typically, we retain account records for at least five years after closure to satisfy regulatory requirements. Verification documents (ID photos, utility bills) are retained for two years after your account closes, unless you request deletion sooner.

You can request deletion of your account and associated records at any time by contacting our support team. We will delete your data within standard business windows, except where legal requirements mandate retention. Once deleted, your data cannot be recovered.

Your Rights Under Our Privacy Policy on polonia

You have the following rights regarding your data on polonia:

• Access: you can request a copy of all personal data we hold about you. We will provide this in a machine-readable format within 30 days of your request.
• Correction: if your stored data is inaccurate (wrong name, outdated address), you can request correction. We will update your records within a few business days.
• Deletion: you can request deletion of your account and data. We will delete your information within standard windows, except where legal requirements mandate retention.
• Portability: you can request that we export your data in a portable format (e.g., CSV). We will provide this within 30 days of your request.
• Objection: you can object to certain types of processing (e.g., fraud-detection analysis). We will evaluate your objection and respond within 30 days.

To exercise any of these rights, contact our support team via email with your account ID and a description of your request. We will verify your identity and respond within standard business windows.

Cookies and Tracking Technology

Our platform uses cookies to maintain your session, remember your login preference, and analyze how you use polska. These are essential for our service to function. We do not use cookies for tracking across third-party websites or for targeted advertising.

You can manage cookie settings in your browser. Disabling cookies may prevent you from logging into your account or accessing certain features of our platform.

Contact Us About This Privacy Policy

If you have questions about this policy, how we handle your data, or if you wish to exercise your rights, contact our support team during posted business hours via email or in-app chat. We respond in Indonesian and English. Provide your account ID and a clear description of your request, and we will respond within standard business windows.

This privacy policy is effective as of publication and may be updated periodically. We will notify you of material changes via email to your registered address. Your continued use of polonia after changes become effective constitutes your acceptance of the updated policy.

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