poloniaTerms of Use

Our terms govern your access and use of the polonia platform, including our live casino tables, sportsbook markets, slot games, and esports offerings. When you create an account on polonia, you agree to these terms and our privacy policy. Our service is available only in jurisdictions where online gaming is lawful. You are responsible for verifying that your access to polonia complies with your own jurisdiction's laws and regulations.

We operate our platform to deliver fair results, process your deposits and withdrawals accurately, and protect your personal information. Your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet) fund your player account, and all your activity—stakes, results, balances, and withdrawals—flows through that single account. Our terms explain your rights, our obligations, and the conditions under which we operate.

This page outlines account eligibility, deposit and withdrawal policies, bonus terms, our settlement practices, dispute resolution, and the legal framework governing your use of polonia. By proceeding, you acknowledge that you have read and accepted these terms.

Account Eligibility and Opening Conditions on polonia

To open an account on polonia, you must be of legal age in your jurisdiction (typically 18 or older, though some jurisdictions mandate 21). You must provide accurate personal information, including your full name, date of birth, email address, and a valid payment method registered to your name. We verify your identity for compliance purposes—falsifying information or using someone else's identity is grounds for account suspension and funds forfeiture.

You are responsible for maintaining the confidentiality of your account password. We do not share your password with anyone, and we ask that you do not disclose it to third parties. If your account is compromised, contact our support team immediately and we will help secure your account.

We reserve the right to refuse service to any user, and to suspend or terminate accounts that breach our terms. Prohibited conduct includes: using multiple accounts to circumvent limits, depositing on behalf of others, automating your play via bots or scripts, or engaging in fraud or money laundering.

Deposits, Withdrawals, and Payment Processing on polonia

Our minimum deposit is set to accommodate players of all sizes. Our maximum per transaction depends on your account verification level and the payment method you choose. We enforce these limits for regulatory compliance, not to restrict legitimate play.

Your withdrawal always returns to the same payment method you used for your most recent deposit. This matching ensures your funds return to an account in your name and protects against unauthorized transfers. Withdrawals are processed during our posted business hours. E-wallet withdrawals typically complete within subject to verification to one hour. Bank withdrawals follow your bank's processing, usually one to two hours on weekdays. We do not charge withdrawal fees—your confirmed balance exits without deductions.

We may place temporary holds on withdrawals pending verification, fraud checks, or regulatory review. If a hold is placed, we notify you of the reason and expected timeline. Most holds resolve within 24 hours.

Bonus Offers and Promotional Terms on polonia

From time to time, we may offer promotional bonuses (welcome credits, deposit matches, free spins) to new or existing players. All bonus offers come with specific terms—minimum deposit requirements, play-through conditions, game eligibility, and expiry dates. These terms are displayed to you before you accept any bonus. By accepting a bonus, you agree to its specific conditions.

Bonuses expire after a set period (typically 30 days from issue). Any unused bonus is automatically removed from your account on expiry. We do not extend bonus expiries or offer exceptions.

We reserve the right to modify, suspend, or cancel bonus offers at any time. Changes to bonus terms apply to new offers only—bonuses already issued to your account retain their original conditions.

Settlement of Results and Game Outcomes on polonia

All game results on polonia are settled fairly and transparently. Live casino results come directly from licensed dealer studios—the outcome is determined by real cards, wheels, or dice broadcast live. Slot results use certified random-number generators tested by independent auditors. Sports and esports results are pulled from official data sources the moment events conclude. Results are final once published—we do not replay games, void results, or offer second chances if the original outcome was fair and accurate.

Your account balance is updated immediately upon settlement. You can view your complete game history, including stakes, results, and balances, in your account dashboard. Every transaction is timestamped and immutable—the record cannot be altered after settlement.

If you dispute a result, contact our support team with your account ID, game details, and timestamp. We review the official source material and our settlement records. If an error is found, we correct your balance immediately. If the settlement was correct, we explain why and the result stands.

Account Verification and Know Your Customer (KYC) on polonia

We verify your identity for anti-money-laundering compliance and to protect your account. On your first deposit above a certain threshold, we confirm that your name, date of birth, and payment method match our records. Most verifications complete within minutes.

On your first withdrawal above a certain threshold, we may request document verification. You provide a photo of your government-issued ID (KTP, passport, or driver's license) and optionally a recent utility bill or bank statement. We cross-check these documents against official records within standard windows, typically completing within a few hours to one business day.

If your documents are unclear or do not match your registered details, we email you with instructions for resubmission. Once verified, your account remains cleared for all future transactions unless you change your registered information.

Prohibited Conduct and Account Suspension on polonia

We prohibit the following conduct on polonia: operating multiple accounts to circumvent limits or eligibility checks; depositing funds on behalf of others or using someone else's identity; automating your play via bots, scripts, or third-party software; engaging in fraud, money laundering, or terrorist financing; using stolen payment methods or credit cards; colluding with other players or employees to manipulate results; or accessing the platform from a prohibited jurisdiction.

If we detect prohibited conduct, we may suspend your account, forfeit any remaining balance, and report the activity to relevant authorities. We will not refund forfeited balances or offer appeals once account termination is final.

Jurisdiction Notice and Service Availability on polonia

Our service is available only in jurisdictions where online gaming is lawful under local law. We do not operate in jurisdictions where online gaming is prohibited. You are entirely responsible for verifying that your access to polonia complies with your own jurisdiction's laws. We do not warrant that our service is legal in your jurisdiction, and we do not provide legal advice.

If you access polonia from a prohibited jurisdiction or breach local law by doing so, we reserve the right to suspend or terminate your account and forfeit your balance. We bear no liability for the consequences of your non-compliance with local law.

Our primary market covers Indonesia. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are within our service area. Players outside these regions or in prohibited jurisdictions should verify their own compliance before using our platform.

Dispute Resolution and Contact on polonia

If you have a complaint or dispute relating to your account, settlement, or payment processing, contact our support team during posted business hours via in-app chat, email, or phone. We respond in Indonesian and English. Provide your account ID, the relevant transaction details, and a clear description of the issue.

We aim to resolve disputes within a few business days. If we cannot resolve your issue directly, we may escalate your case to our compliance team for review. Our decision is final—we do not offer further appeals or arbitration beyond our internal review process.

All disputes must be raised within 30 days of the disputed transaction. Disputes raised after 30 days are considered time-barred and we will not investigate them.

Limitation of Liability and Indemnification on polonia

Your use of polonia is at your own risk. We provide the platform "as is" without warranties of accuracy, reliability, or fitness for a particular purpose. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including lost profits, lost data, or business interruption.

You indemnify us against any claims, liabilities, or losses arising from your use of polonia, your breach of these terms, or your violation of applicable law. This includes legal fees and costs associated with defending any claim you cause.

Our liability to you is limited to the amount you have deposited into your player account. We are not liable for amounts exceeding your account balance.

Changes to Our Terms on polonia

We reserve the right to modify these terms at any time. Changes take effect upon publication on this page. Your continued use of polonia following any change constitutes your acceptance of the new terms. If you do not agree with any change, you must cease using our platform and withdraw your account balance.

We will notify you of material changes (affecting payment, settlement, or account access) via email or in-app notification. Non-material clarifications or administrative updates may be published without separate notification.

Related policies

Final Note on Your Use of polonia

By using polonia, you confirm that you have read, understood, and accept these terms of use in their entirety. You acknowledge that our service is available only where local law permits, and you are solely responsible for verifying compliance with your jurisdiction's regulations. You agree to use our platform only for lawful purposes and in compliance with these terms.

If any portion of these terms is found to be unenforceable, that portion is severed and the remainder remains in effect. Our failure to enforce any right or provision does not waive that right or provision.

These terms constitute the entire agreement between you and polonia regarding your use of our platform. No other representations, warranties, or understandings apply unless expressly stated in writing and signed by an authorized representative of polonia.